Knowledge @ ISD Global

5 ways brands can win in the “don’t just sit there” economy

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The first part of 2018 has blown the lid off of a long-time conversation around the relationship between corporations and social responsibility. Most well-established companies already have CSR programs and many of them do some amazing things. Consider the work that wins at competitions like Engage for Good and Cynopsis Social Good Awards as solid case studies. Read More

5 THINGS YOU CAN DO WHEN THE CUSTOMER SERVICE BAR RAISES YET AGAIN

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With more companies providing over-the-top customer service experiences, learn what you can do to keep pace and even compete.

When it comes to customer service today, the bar is constantly being raised. Just recently, Amazon began delivering packages to locked cars. The service is designed for people who are concerned about their orders disappearing from their front porches or getting swallowed up in their company’s mailroom. Read More

THE CREATIVITY TOP 5 BRAND IDEAS OF THE WEEK

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In this week’s episode, Burger King and McDonald’s are up to more clever antics, a youth charity makes a lighthearted dark move, Errol Morris directs AT&T’s latest shockers and a newspaper makes a bold statement.

This article first appeared in www.adage.com
Guest Author: Ann-Christine Diaz is the Creativity Editor at Ad Age. She has been covering the creative world of advertising and marketing for more than a decade. Outside of the job, she can be found getting in touch with her own creativity.